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FAQ

Our Service Team will be happy to answer any questions relating to Foto.com

  • 1.How to order photo prints?

    Please use the following link to access to our Photo editor

    Click here

    Select your desired format to get started, upload your files (you can download files from your computer, Facebook , Instagram ....). Click on "Add more files" to select the desired photos then click on "Upload". Click on "Continue" to be directed to printing option page. Enter the printing options then click on "validate".

  • 2.What are the production times?

    The following is our Production delay for our various products:

    • Photo prints : 2 - 3 working days
    • Posters & Photo collage : 3 - 5 working days
    • Calendars & Diaries : 3 - 5 working days
    • Photo Book : 5 - 7 working days
    • Greeting cards : 5 - 7 working days
    • Canvas photos, Aluminium Prints, Plexiglas Prints : 5 - 7 working days
    • Photo items : 7 - 10 working days
  • 3.How to make sure your pictures look good?

    A digital image is made of many thousands of dots which are usually referred to as pixels. To be able to print and enlarge an image, a certain number of pixels is required to achieve a good quality print and avoid the image appearing pixelated.

  • 4.When will I get my refund?

    If you placed your order using Paypal,Mastercard or visa than the refund process may take up to 5 working days.Please note you might see the money only a few days after that, depending on your bank.

    If been placed using direct debit (Bankcontact or debit cards) our support team will ask for the IBAN/BIC in order to reimburse you via a wire transfer. in such cases,the refund process may take up to 20 working days but we do try to keep it under 10.

  • 5.Quality commitment

    If you're dissatisfied with the result you get for any reason, please let us know. Remember we offer a no quibble reprint policy, you can be sure we do all we can to ensure you're completely happy with our service.

Contact Us

Our Service Team will be happy to answer any questions relating to Foto.com

+44 161 850 8344

Mon- Fri 8am - 5pm

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